Last updated: 11 September 2026
This policy explains how JG Solicitors Limited collects, uses, shares and protects personal information in connection with the Get My Fee Back website and the legal services provided under that trading name.
JG Solicitors Limited, trading as Get My Fee Back, is the controller responsible for your personal information.
JG Solicitors Limited is registered in England and Wales under company number 08625403.
We are authorised and regulated by the Solicitors Regulation Authority under SRA number 627582 and registered with the Information Commissioner’s Office under registration number ZA172141.
Our contact details are:
JG Solicitors Limited
Suite 1, Regents Court
39A Harrogate Road
Chapel Allerton
Leeds
LS7 3PD
Email: help@jgsolicitors.com
Telephone: 0113 345 1432
In this policy, “we”, “us” and “our” refer to JG Solicitors Limited, trading as Get My Fee Back.
The information we collect depends upon how you use our website and whether you instruct us to provide legal services.
When you complete our eligibility or contact forms, we may collect:
We also collect limited technical information about visits to our website. This may include your IP address, browser and device information, approximate location, pages visited, referral source and information about how you interact with the website.
If we agree to act for you, we may also collect:
Your previous solicitor’s file may contain sensitive information about your health, injuries, treatment, employment, finances or personal circumstances. It may also contain information about other people.
Where relevant to your matter, we may therefore process special-category personal data and information relating to criminal allegations, proceedings or convictions.
We may obtain personal information:
If you give us information about another person, you should ensure that you are entitled to do so and, where appropriate, make them aware of this policy.
We use personal information only where we have a lawful basis for doing so.
| Purpose | Principal lawful basis |
|---|---|
| Responding to an enquiry and assessing whether we may be able to assist | Our legitimate interests in responding to enquiries and operating our legal practice; taking steps at your request before entering into a contract |
| Carrying out conflict, identity and eligibility checks | Compliance with legal and regulatory obligations; our legitimate interests |
| Providing legal services and administering your matter | Performance of our contract with you; compliance with legal obligations; our legitimate interests in conducting and managing our practice |
| Obtaining and reviewing your former solicitor’s file | Performance of our contract; establishment, exercise or defence of legal claims |
| Communicating with solicitors, courts, barristers, experts, insurers and others involved in your matter | Performance of our contract; compliance with legal obligations; establishment, exercise or defence of legal claims |
| Managing payments, costs and accounts | Performance of our contract; compliance with legal obligations; our legitimate interests |
| Preventing fraud and protecting the security of our systems | Compliance with legal obligations; our legitimate interests in protecting our business and clients |
| Handling complaints and disputes | Compliance with legal and regulatory obligations; our legitimate interests; establishment, exercise or defence of legal claims |
| Improving our website and understanding how it is used | Our legitimate interests where the processing does not require consent; consent where cookies or similar technologies require it |
| Sending electronic marketing | Consent, or another basis permitted by applicable direct-marketing law |
| Complying with requests from courts, regulators and public authorities | Compliance with legal obligations; establishment, exercise or defence of legal claims |
Where we process special-category information, we will do so only where an additional legal condition applies. This will normally be because the processing is necessary for the establishment, exercise or defence of legal claims, or because you have given explicit consent where consent is appropriate.
We may also process information relating to criminal offences where authorised by law and necessary in connection with legal proceedings, legal advice, regulatory compliance or the protection of rights.
Where you do not provide information reasonably required to assess or conduct your matter, we may be unable to determine whether we can assist you or continue acting for you.
Information entered into our eligibility form may be used to provide an initial indication of whether your enquiry falls within the types of matter we ordinarily consider.
This initial screening does not guarantee that we will accept your case. A member of our team may review the information and we may request further details before deciding whether we can act.
We do not make solely automated decisions producing legal or similarly significant effects unless permitted by law and appropriate safeguards are in place.
Where necessary and appropriate, we may share personal information with:
We do not sell personal information.
We require service providers processing information on our behalf to protect it and use it only for the agreed purposes.
Information connected with your legal matter will also be protected by our professional duties, including our duty of confidentiality. There are limited circumstances in which the law or our professional obligations may require or permit disclosure without your consent.
Some of our service providers may process information outside the United Kingdom.
Where personal information is transferred to a country that does not benefit from UK adequacy regulations, we will use an appropriate safeguard where required. This may include the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or another legally recognised transfer mechanism.
You may contact us for further information about the safeguards applying to an international transfer of your personal information.
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, regulatory, accounting and professional requirements and dealing with potential disputes.
In determining the appropriate period, we consider:
Matter files will generally be retained for at least six years after the matter ends, although a longer or shorter period may apply depending upon the circumstances and our regulatory or legal obligations.
Information concerning enquiries that do not become active matters will be retained only for a reasonable period for administration, conflict checking, complaint handling and the protection of our legal rights.
Where we must retain limited information to record that someone has opted out of marketing, we may keep that suppression record so that we can respect the request.
We may retain information for longer where litigation, a complaint, a regulatory investigation or another legal requirement makes this necessary.
We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, alteration, disclosure, access or destruction.
Access is restricted to people who have a legitimate need to use the information and who are subject to duties of confidentiality.
No website or electronic transmission can be guaranteed to be completely secure. You should therefore take care when sending particularly sensitive information electronically and contact us if you would like to discuss an alternative method.
We may contact you about our services where you have asked us to do so, consented to receive marketing, or where another lawful basis permits the communication.
You can withdraw consent or opt out of marketing at any time by:
Opting out of marketing will not prevent us from sending communications necessary to deal with an enquiry or legal matter.
We will not share your information with an unrelated third party for that third party’s own marketing without your consent.
Cookies are small files placed on your device when you visit a website. Similar technologies may also be used to store information or recognise a browser or device.
Our website uses the following categories:
These are required for the website to operate, maintain security, remember privacy choices or provide a feature you request. They do not require consent where they are strictly necessary.
These help us understand how visitors reach and use the website, including which pages are viewed and how visitors interact with the website. Our website uses Google-related analytics and tag-management technology.
Analytics cookies will be used only where the required consent has been given.
Our website may use Meta/Facebook technology and similar services to measure advertising performance, understand whether advertisements lead to enquiries and help us present relevant advertising.
These technologies may allow the relevant provider to recognise your browser or device across different websites. They will be activated only where the required consent has been given.
When you first visit the website, you will be given choices about non-essential cookies. You may accept or reject different categories and can change your choices at any time through the website’s cookie-preference tool.
You can also restrict or delete cookies through your browser settings. Blocking strictly necessary cookies may affect the operation of the website.
The cookie-preference tool provides further information about the individual cookies in use, including their provider, purpose and duration.
Our website may contain links to websites operated by other organisations. We are not responsible for how those organisations process personal information. You should read the privacy information on any third-party website you visit.
Depending upon the circumstances, you may have the right to:
These rights are not absolute. In particular, our legal and regulatory duties, professional obligations and the need to establish, exercise or defend legal claims may require us to retain or continue processing information.
We will not normally charge a fee for responding to a request. We may charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive.
We may need to verify your identity before responding. We will normally respond within one month, although the law permits this period to be extended in some circumstances. We will tell you if an extension is required.
To exercise your rights, contact:
Email: help@jgsolicitors.com
Post: JG Solicitors Limited, Suite 1, Regents Court, 39A Harrogate Road, Chapel Allerton, Leeds, LS7 3PD.
Please contact us first if you have concerns about how we have used your personal information. We will investigate and try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office. Information about making a complaint is available at www.ico.org.uk.
We may update this policy to reflect changes in our services, technology, legal obligations or processing practices.
The current version will be published on this page and the “last updated” date will be amended when material changes are made.
